Universal Credit Job centre Work Coach (Executive Officer) - Avon, Somerset and Gloucestershire

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

Person specification
What we are looking for

Effective communication skills both verbally and in writing to a wide range of diverse customers.
The ability to understand complex information and give clear explanations to the customer.
You will be able to coach customers to improve their movement in to work.
You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
You'll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.
If you're looking for a career that makes a clear and positive difference to people's lives, then being a Work Coach may be an ideal role for you! You can find out more and apply here.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?