Unplanned Patient Care Administrator

Key Duties/Responsibilities To assess and action as appropriate, all requests for urgent (within 72 hours) appointments. Ensuring that all requests are actioned in line with the practice protocol for urgent appointments. Ensure that all associated administration from the above (such as tasks) are actioned promptly, in line with practice protocols. To work closely with the Planned Patient Care Administrators (PPCA) to ensure that requests for routine/continuity care and appointments are passed to the relevant team appropriately. To work alongside the on-call medicines team, including the on-call pharmacist to ensure appropriate action of urgent prescription requests. To monitor the availability of appropriate resource and escalate to the Urgent Care Controller, when difficulties with this resource are perceived. Once trained, to provide chaperone duties to clinicians, and ensure accurate recording on EMIS. To support the Patient Services Navigator team answering all incoming telephone calls