Urban Greenspaces Business Support Manager

Do you thrive in a role that ensures the smooth running of services behind the scenes? Are you an expert in providing administrative support that empowers operational teams to focus on what they do best? If so, this could be the perfect opportunity for you!, As the Urban Greenspaces Business Support Manager, you'll be the engine that keeps our Urban Greenspaces team running efficiently. Your mission? To take ownership of all back-office functions, ensuring our operational teams can focus fully on delivering first-class services to the community. From managing enquiries and complaints to supporting key events in our parks and open spaces, your role will be crucial in ensuring everything runs like clockwork.
You'll lead a small but dedicated team to handle the administrative and customer-facing aspects of Urban Greenspaces, ensuring smooth operations across the board. By overseeing communication with residents, councillors, and other key stakeholders, you'll free up time and energy for our front-line teams to focus on delivering great services where they're needed most.

What You'll Be Doing

- Providing top-tier administrative support to operational teams, allowing them to concentrate on maintaining our green spaces.
- Managing enquiries and complaints, ensuring timely and effective responses that keep our community informed and satisfied.
- Streamlining processes to reduce duplication and improve efficiency in how we support front-line services.
- Handling FOI requests and supporting financial processes, ensuring our teams stay on top of important tasks without distractions.
- Supporting the organisation of events in our parks and open spaces, ensuring everything runs smoothly and complies with safety standards.

What Are We Looking For?

We need someone with a keen eye for detail and a strong sense of organisation. If you're passionate about providing the administrative backbone that keeps services on track, we want to hear from you. You'll need experience in managing complaints, supporting teams with back-office functions, and overseeing budgets.

Why Join Us?

This role offers the chance to make a real difference to the day-to-day running of Urban Greenspaces services. You'll be at the heart of operations, ensuring that our teams can focus on delivering great services while you take care of the essential administrative tasks. If you're ready to help us keep everything running smoothly, apply today!

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working.

Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children's Social Workers