Urgent Care Base Team Lead - Chippenham (Full Time, Permanent)

An exciting opportunity has arisen within our Urgent Care team for the role of Base Team Lead. This role will provide vital support to our Urgent Care service working as one of our dedicated team of Urgent Care Base Team Leads across our operational bases in Chippenham, Keynsham, Salisbury and Swindon. The role will be based at our Head Office in Chippenham., Working as a single point of contact for health and social care professionals, you will provide guidance and assistance to achieve the required outcome for our patients and clients. You will support the Urgent Care Team in providing a quality and professional interface between external and internal stakeholders in the delivery of our services along with ensuring our bases are fully maintained and quality checks are completed and documented to ensure compliance.

Day to day, your duties will include but not be limited to:

• Line management of the Urgent Care team at your designated base


• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients


• Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction and training


• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients


• Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service


• Assisting with the recruitment of new employees across the IUC Service, to include interviewing, induction and training


• Supervising Medvivo operational teams and acting as the first point of reference to resolve issues that may occur during the shift
  
  Previous experience of working within an operational role within a healthcare setting is desired.
  
  Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivos core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.


Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSAs Quality Standards Framework, the industry and advisory body for technology enabled care (TEC) in the UK.