Urgent Care Call Handler - Part Time, Permanent (Weekday / Weekend shift pattern)

You will work at the heart of our Urgent Care team and ensure the best possible care is delivered in this diverse role. This role can be extremely dynamic at times and you will enjoy an environment where no two days are quite the same. We will be able to offer the opportunity to grow professionally with the support of a thriving team. A typical day could look something like this:

• Supporting the Urgent Care Coordinators to provide a quality and professional service.
• Providing a professional and responsive central point of reference to health and social care professionals.
• Carrying out additional support functions as directed by the Urgent Care Coordinator.
  
  Are you looking for a new challenge where you can really make a difference? If you like variety and have the ability to think on your feet, then this role could be just what you're looking for., As part of this role, you will be able to bring some key skills and qualities to the team such as:
• Excellent communication, telephone and keyboard skills
• An ability to prioritise workloads
• An ability to work within tight deadlines
• An ability to follow instructions, procedures and protocols
• Intuition to support outstanding patient care
Full training will be provided to ensure that you will become confident and comfortable within your role.

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out-of-hours care, in Bath and North East Somerset, Swindon and Wiltshire. Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission., Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
  
  Please note that as our operation runs around the clock, 365 days/year, you'll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays.
What we offer:
• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance
• A base rate of £11.95/hr + evening and weekend enhancements of up to £16.13/hr (dependent on shift times).