Urgent Community Response - Care Coordinator

It's an exciting time for our Urgent Community Response (UCR) Service as we continue to build on our successful model. UCR services work with patients in their homes across Brighton & Hove and East Sussex communities to avoid hospital admissions and support those being discharged home.
Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. They deliver:
+ A rapid response to people in the community who are experiencing acute episodes of ill-health.
+ A supported discharge service to facilitate timely hospital discharges.
+ Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living., In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing referrals for reablement support and making onward referrals via the appropriate pathway for the patient using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.

We are looking for Care Coordinators to join us, so if you're an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, we'd love to hear from you!

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
+ Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
+ Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
+ Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
+ Excellent training and development opportunities
+ Research opportunities
+ Cost-effective workplace nurseries in Crawley, Hove and Brighton
+ Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
+ Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
+ Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
+ Located in stunning Sussex, with easy access to the South Downs and the coast
+ Access to a wide range of benefits and discounts for NHS staff

Detailed job description and main responsibilities
You will need to able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team.
Further information is available in the attached job description and person specification.
At the heart of how we operate is our Trust values:
+ Compassionate Care
+ Working Together,
+ Achieving Ambitions
+ Delivering Excellence
Our values are fundamental to the high-quality care we provide to the people who need us. We are proud to be a community that cares, delivering our services as a team whilst supporting our employees as individuals.
We are committed to being an inclusive employer that actively promotes equality and challenges discrimination. We embrace and celebrate diversity, encouraging applications from individuals of all backgrounds. We particularly welcome applications from candidates with an ethnically diverse heritage, those with disabilities, and individuals identifying as part of the LGBTQIA+ community. Our aim is to grow a workforce that reflects the diversity of the communities we serve.
We strive to create an environment where every individual is valued and respected. Our recruitment process is designed to support candidates who require reasonable adjustments and to accommodate the needs of applicants.
This post may close earlier than the published closing date if sufficient applications are received.
Correspondence relating to this vacancy will be conducted electronically, please ensure you check your emails, including your junk folder. If you have not heard from us within two weeks please assume your application has been unsuccessful on this occasion.