Urgent and Emergency Care Assistant Service Manager

The post holder will be a key member of the Divisional Management Team and will have a range of responsibilities supporting the Divisional Management team by providing operational management to the Emergency Department (ED), Same Day Emergency Care (SDEC), Medical Day Unit (MDU), and Acute Care Unit (ACU). The will be responsible for several key areas, including the support of Urgent Care Services. They will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management, and in the management of staff.,

• Line manage the Urgent Care Rota Coordination. They will provide effective leadership to the administrative team, supporting them to ensure the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the Service Manager.
• Work closely with the divisional management team and the Trust clinical governance team to ensure compliance with existing clinical governance systems and processes. This will involve regular review of incidents, complaints and PALs inquiries within the division and appropriate follow-up. The post holder will provide practical support to both the divisional management team and the clinical teams, in order to enable them to respond to and close incidents, complaints and PALs inquiries in a timely and appropriate manner.
• Liaise with both the management team and clinical colleagues to collect and submit data relating to a number of Trust data requirements. The Assistant Service Manager will be required to liaise with clinical teams and service managers to ensure complete and timely data submission.
• Provide practical support to the divisional management team in terms of assisting in the production of specialty-specific service reports, taking minutes for the divisional management team meeting and other ad hoc divisional meetings as required.
  
  Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home. Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times. We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly. Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits. Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.