Urgent Response Service Manager

Urgent Response Service Manager (Haringey), Band 8b
This is an exciting opportunity to join Whittington Health Adult Community Services (ACS) as a senior manager. We are rated by CQC as Outstanding but cannot do this without you!
We are looking for a candidate who will bring an enthusiasm and commitment to improving patient care across Haringey along with inclusive leadership style in line with our Trust values.
The successful leader will be strategically, operationally, and financially accountable to the Haringey Borough Lead & Associate Director of Allied Health Professionals (AHP) for the development, safe and effective delivery of the Haringey Urgent Response services.
Haringey Urgent Response team is a flexible, holistic client centred community multidisciplinary service that is tailored to meet the diverse needs of our Haringey population through increasing people's independence and improving the quality of their lives. We aim to respond quickly to referrals with an aim to avoid hospital admissions and facilitate discharges.
If you think you fit this description, are up for the challenge, and are looking to move to an organisation that really values you, please consider joining us in the Whittington Health Adult Community Services team.
Click this link to find out more about our Adult Community Services, what it is like to work for Whittington Health, and why you should join our team Join our Adult Community Services (whittington.nhs.uk), Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.
At Whittington Health we offer:
Flexible working: Our Flexible Working Policy recognises that individuals at all ages and stages of their lives work best when they can achieve a healthy balance between their employment and other aspects of their lives. We are committed to helping our staff achieve that balance
Development opportunities: A voice: join us and your voice will be heard. We pride ourselves on our listening, supportive environment.
Trust-wide offers: Including season ticket loan, buying/selling annual leave scheme, car lease scheme., + Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance.
+ Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations.
+ Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements.
+ Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary.
+ To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc.
+ To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers.
+ To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working.
+ To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington:
o Integrated Discharge Team
o Rapid Response
o Borough-based Virtual Ward
o Bed-based intermediate care
o District Nursing assessment
o Therapy assessment
o Early supported discharge
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation

NHS AfC: Band 8b
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.