Urology Service Manager | University College London Hospitals NHS Foundation Trust

An exciting opportunity has arisen to join the Urology management team as Service Manager. The post holder will provide leadership to the administrative teams for the FRA, Stones/Endourology and General Urology sub-specialities in Urology. The role requires someone who is proactive, has excellent communication skills, willing to take ownership and accountability and able to manage a high-volume workload. The role of Service Manager in Urology will have a strong focus on delivering positive patient experience, supporting the department to achieve key performance targets and take an active role in delivering service improvements. This is a full-time post working closely alongside a multidisciplinary team. The successful candidate will be responsible for the day-to-day service management of their respective Urology sub-specialities, with responsibility for patient access to both inpatient and outpatient care. The Service Manager will be the initial point of escalation for issues and challenges that arise and will work closely with administrative, clinical and management teams to problem solve and drive forwards service improvements. This post is key to the delivery of performance targets including activity and workforce within the Division and providing leadership to the administrative teams within Urology to provide a high-quality administrative service to all patients, carers and referring practitioners.

The post holder will be a team player who must promote and demonstrate our Trust Values, behaviours and standards., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff
• UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust
• In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.
UCLH top trust to work at in England - for the second yearrunning!University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.