User Access Management Analyst
Bank of England
User Access Management Analyst
£31860
Bank of England, City of Westminster
- Full time
- Temporary
- Onsite working
Posted 1 day ago, 17 Sep | Get your application in today.
Closing date: Closing date not specified
job Ref: e852cc26f31b4bdba619a1d0b70ec0da
Full Job Description
- First line administration support (Incident and Request) to all users for the SailPoint/CyberArk application (including user support for re-certifications and setting up forwarding).
- Ensure process instructions and knowledge articles are up to date and published, review end user training as needed.
- Participate in all User Access Management BAU activities and will be responsible for answering queries from customers and liaising with technical support staff.
- Be responsible for accurately creating and removing user accounts and controlling access to all systems using the BoE Identity Access Management tool.
- Be responsible for real-time security monitoring of several high-profile Bank systems. This would involve Daily, weekly and monthly reporting checks.
- Control access to high level user accounts for critical systems using a Temporary Privileged Access Management system.
- Be required to participate in the team daily rota, sharing responsibility with the rest of the team for providing extended business day cover (8:00-18:00)
- After initial training and qualification period participate on the Out of hours support rota. This is a rolling cycle every 4 weeks for 24/7 weekly support cover.
- Monitor and maintain access security on all systems under User Access Management control.
- Carry out System Administrator duties e.g. adding /deleting users; access levels and housekeeping on all systems that are under User Access Management control.
An interest in User Access Management and an awareness of the importance of this for the Bank of England. - A collaborative and inclusive approach to working both within the team and with colleagues across the Bank.
- Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation.
- A commitment to service improvements with a customer focused attitude.
- Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome.
- Good written and verbal communication skills.
- Accuracy and attention to detail.
- Ability to learn quickly.
- Solid understanding of Microsoft Office suite and the ability to learn a range of IT tools / applications software as part of the role., A broad understanding of the Bank's organisational structure, or an interest in quickly acquiring this knowledge.
- Some knowledge of Identity Access Management software of Temporary Privileged Access Management (TPAM) - CyberArk and ·Permanent Identity & Access Management (IDAM) - Sailpoint.
- Working to Service Level Agreements (SLAs) in a Service Request environment.
- Knowledge of Software: Active Directory and Microsoft Exchange.
The User Access Management (UAM) team act as first-line contact for User Access management queries, resolving issues or referring on to other teams where needed. They are also responsible for the daily operation and management of the Permanent & Temporary Privileged Access Management Systems (Sailpoint & CyberArk), plus supporting processes, that enable the Bank to manage employee access to its critical technology systems. The UAM team currently support about 20 internal Banking systems and work closely with various teams within the Cyber Security Division, Technology Service Desk, Desktop support and other support teams across the Bank. - A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
- A discretionary performance award based on a current award pool.
- A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
- 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
- Private medical insurance and income protection.
You will be joining a friendly and supportive team, keen to share their expertise and knowledge to provide full training.
You should not be put off applying if you do not meet/ have all these criteria - we would encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in role.
Our Approach to InclusionThe Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement,
individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits InformationWe encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. This role offers a salary of circa £28,320 - £31,860. In addition, we also offer a comprehensive benefits package as detailed below: