User Experience Associate

We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

Our Library is one that supports our communities to realise their ambitions by opening up new areas of knowledge & understanding and through fostering applied creative thinking.

At the centre of our approach is a high-quality student experience, outstanding student outcomes and supporting an excellent research environment. With this in mind, our teams deliver against three core strategic themes:

Community - The original missions of libraries were not about repositories of books or as gatekeepers to knowledge, but about fostering communities of scholars. With that in mind, our focus is on how the Library supports the wide range of communities we have, fostering connection and empowering academic culture.
Confidence - There is a fundamental role for the Library to ensure all students become confident, independent learners and researchers. We shall support students to develop confidence and applied creative thinking through our academic skills provision and an industry relevant skills offer that enhances performance whilst at university as well as into their chosen future.
Content - Exploration and access to scholarly content is critical to the process of learning, teaching, research, and knowledge exchange. The Library plays a significant role provisioning scholarly content, working with our academic colleagues and students. We shall work to ensure that relevant content is delivered in a sustainable way and that we leverage technology and metadata expertise that enables our students and academics to explore and access the scholarly record.
About the role

As User Experience Associate, you'll be responsible for the delivery of operational activity in support of the Library's user experience services, delivering to the operational plan. You'll welcome and support users of the Library, answering queries, providing direction, and managing behaviour within the library spaces. You'll spend time shelving and tidying stock, managing library returns and recording maintenance requirements in-line with health & safety protocols.

To be successful in this role you will be self-motivated and able to work collaboratively. You'll leverage your experience of user-focussed services, including providing counter support to service users. You'll be confident and self-assured with the ability to communicate effectively to resolve queries, respond to user feedback and maintain the library spaces. You'll be flexible in approach and have confidence in approaching new technologies.

1 x 24 hours per week - Sun: 10am - 2pm / Mon: 6.45am - 10.45am / Tue: 6.45am - 10.45am / Wed: 5.45pm - 12.15am / Thu: 5.45pm - 12.15am
1 x 21 hours per week - Sun: 8.45am - 4.45pm / Mon: 6.45am - 10.45am / Tue: 6.45am - 10.45am / Fri: 5.45pm - 12.15am
1 x 20 hours per week - Tue: 5.45pm - 12.15am / Thu: 6.45am - 10.45am / Fri: 6.45am - 10.45am / Sat: 3.45pm - 10.15pm
1 x 20 hours per week - Mon: 5.45pm - 12.15am / Tue: 5.45pm - 12.15am / Fri: 6.45am - 10.45am / Sat:10am - 2pm
1 x 18 hours per week - Wed: 5.45pm - 12.15am / Thu: 1pm - 6pm/ Sat: 8.45am - 4.45pm, Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Important Information