User Researcher

This is an exciting opportunity to join the UK Health Security Agency (UKHSA) as User Researcher within our User-Centred Design (UCD) Team. The UCD Team are experts in design and delivery with a shared mission to support improvements to UKHSA services and products by better understanding users' needs and experiences. Our delivery squads take on a varied portfolio of work, with much of our input being focused on the discovery and alpha stages. As a User Researcher, you'll work as part of a multi-disciplinary squad collaborating with teams across UKHSA. You'll help to shape product and service design, to support UKHSA to solve problems, improve public health outcomes and address health inequalities. Alongside this, you'll help to embed UCD practice and principles, supporting UKHSA to become a high performing organisation.,

• Plan, design, and prepare user research for multiple projects and portfolios of work
• Carry out user research activities: recruiting participants, preparing discussion guides, creating information gathering artifacts, running and moderating user research sessions
• Engage in meaningful interactions and relationships with users via in-depth interviews, workshop facilitation and ethnography research techniques
• Collaborate with other disciplines to gain a deep understanding of user needs, bringing together insights to create a rich picture of user behaviour
• Create and improve user-centred research practices
• Bring insights and learnings to life for stakeholders in the most appropriate way
• Synthesise research findings rapidly, using appropriate tools and techniques, working closely with design teams to translate them into user stories and iterate appropriately
• Drive awareness of user research practices, influencing project roadmaps to embed effective and user-centred design
• Contribute to the maintenance of a central library of research findings and user needs, adhering to research best practice standards
• Influence and shape best in class digital and non-digital products and services
• Ensure research practice is of a high quality and meets government and NHS standards and industry best practice
  
  We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.