UTC Receptionist

An opportunity has arisen for a receptionist to work within County Durham & Darlington Minor Injuries/Urgent Treatment Centre at Peterlee, Responsible for the greeting of patients and visitors to the Department and all reception duties concerned eg filing / photocopying / e-mailing/scanning/booking transport.

Responsible for the timely and accurate management of patient information in the Department

Responsible for registering new patients on the SystmOne ensuring data is retrieved and recorded accurately

Booking of fracture clinic appointments

Support the organisation of home visits, ensuring clincal notes are ready for GP's

To receive and deal with telephone calls from patients, GP's, NHS 111 and other health professionals

As a Receptionist you will be part of a team providing an efficient reception and administration service. As first point of contact you will need to demonstrate excellent interpersonal skills and the ability to communicate with staff and service users alike.

You will need a good knowledge of computer systems in particular SystmOne, and possess excellent organisational skills and be confident in completing both individual and team tasks. Duties will include a wide range of admin tasks and reception work.

Due to the nature of the work you will need to demonstrate a good understanding of confidentiality and a non-judgmental attitude is essential.

7 days a week on a varied shift basis, weekends, days and evenings. In addition you may be required to help cover in other UCCs across the County

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.