UX & Design Lead

We're looking for a fabulous UX & Design Lead to join our Online Business team and play a key role in supporting the Online Experience Manager in analysing, monitoring and driving improvements to our website/app performance across all devices with the aim of improving our business KPIs, such as conversion, through enhanced UX and design.

This role also involves managing the Design team, ensuring all digital touch points are managed efficiently and kept up to date.

WHAT YOU'LL DO

· Take accountability for working with the Commercial team and other key internal stakeholders and/or suppliers to incorporate relevant rich content into web pages and emails, escalating to the Online Experience Manager where necessary.

· Guide and advise the business by creating wire frames and visualisations of improved UX and design functionality, ensuring you provide expert UX and customer journey knowledge.

· Monitor competitor activity for key user journeys along with building general awareness of best-in-class user experience.

· Build and source research that can be shared across the business to benefit our website/app performance, working with internal teams to analyse and improve the performance of key user journeys, utilising customer feedback and Google Analytics data, providing insights to the Online Experience Manager.

· Create multivariate and A/B testing plans and use the results to improve the relevant business KPIs, sharing insights to the rest of the team.

· Build and support the UX and Design team to deliver against the business and department objectives

· Lead the team with any ad-hoc projects, ensuring tasks are completed within the required timescales to meet the business requirements

· Experience as a UX designer or a Visual Design background

· Have strong Google Analytics skills and the ability to carry out user research to reveal usability issues hindering the customer journey

· Previous experience leading a team

· An excellent understanding of user centred design and UX best practice

· A good understanding of multivariate or A/B testing and working knowledge of A/B testing tools

The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watson Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.

· 25 days holiday plus bank holidays with the option to buy additional days.

· Discretionary Bonus - We love to share our success with you!

· Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.

· Hybrid Working! 3 days office and 2 days off-site.

· Access to our TPS Perks which offers you a variety of saving and discount options.

· Buy & Sell Holiday scheme and Life Assurance.

· 20% staff discount, as well as discounts at Superdrug and Three Mobile.

· Round the clock support from our partnership with RetailTrust.

· Cycle to work scheme for those who don't mind riding up the hills of High Wycombe.