UX Researcher

As a Product Researcher within the Product Team, you will take ownership research and delivering actional insights across our guest experience end to end. Working across multiple squads you'll work closely with technology, creative and operational teams and have the chance to make a real impact.

You will shape the future of our guest experiences through discovery work, in-depth analysis and regular reporting across the business. You will deepen the teams understanding of our guests and present insight on how to maximise guest and business value.

Key Responsibilities will include:

• Conducting best-in-class research methodologies to deliver robust guest insights and actionable next steps.


• Building a clear understanding of the guest needs, behaviours and experience to guide product design and development.


• Designing and execute studies that address guest behaviours and trends across the guest journey.


• Building reports to facilitate study and data-led decision-making.


• Collaborating with the product squads by gaining a deep understanding of the product portfolio and feature sets.


• Partnering with product teams to set up and run experiments, analyse and draw insight from the results.


• Analysing performance from a well-rounded view, transforming raw data into measurable insights using data points from quantitative and qualitative platforms.


• Proactively look for opportunities to optimise audience experience and drive engagement.


• Being the champion of research and insight across the wider team.
  
  Have extensive experience in research, UX research or service design role, preferably in digital and physical environments.


• Have a proven track record of understanding customer behaviour through a suite of research methodologies.


• Have strong experience with generative and evaluative research.


• Have good working knowledge of how digital products use experimentation and experience analysing results of A/B tests.


• Demonstrate strong Knowledge of key analytical tools.


• Have excellent time management skills and the ability to prioritise effectively.


• Be proactive self-starter focused on working strategically


• A key collaborator and thrives working as part of a cross-functional team.
  
  Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands.


Our central team covers the full spectrum of skills needed to bring each concept to life - from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We're not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry's finest. We love what we do and are proud to be included in the Sunday Times Best Places to Work 2024.

With a total of 15 incredible venues throughout the UK, and a further 12 around the globe, we have ambitious plans and are passionate about developing new and exciting products, which means we're always growing and looking for passionate people to join the family.


• Competitive pay


• Annual bonus


• 33 days annual leave, including bank holidays


• Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays)


• Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday - Saturday, and free game hire)


• Private healthcare


• Regular team socials


• Monthly learning and development classes, quarterly teambuilding events


• Summer and Christmas socials


• Help @ hand 24/7 health support


• Free access to therapy, nutritionists and physiotherapists


• Weekly lunch in venue