UX / UI & Digital Design Manager

Carnival UK is in search of a UX/UI &Digital Design Manager, who is crucial in supporting our digital direction and nurturing a high-performing team. Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the UX/UI & Digital Design Manager will play a pivotal role in shaping the way we do this. This new and exciting opportunity is responsible for the development, testing and improvement of user-centric journeys across the P&O Cruises product portfolio Your responsibilities will include:

• Designing & delivering on the P&O Cruises strategic roadmap, vision and backlog, taking ownership of agreed initiatives, online user feedback and business owner relationships, writing high level designs for testing & development.
• Manage the overall user defect identification and quality assurance developments in both compliance and UX.
• Understanding the needs and expectations of users & ensure these are met through the design and functionality of the experience.
• Support the delivery of the agreed product roadmap of features, ensuring relevant subject matter experts (SMEs) are consulted at all stages to make the end result fit-for-purpose, whilst ensuring optimal ROI for our Capital and Operating expenditure
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.


• Extensive experience in UX design and research
• Deep understanding of user design principles
• Experience with user research methods and usability testing
• Knowledge of front-end development and design systems
About You: A Catalyst for Change We believe that diversity enriches our team. We're interested in candidates who have:
• Confident leadership and team management skills
• Strong influencing skills and the ability to manage expectations
• Excellent communication and presentation skills.
• Strong analytical skills for interpreting user data
  
  Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Employee-led networks