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UX Writer- VP

JPMorgan Chase & Co.

UX Writer- VP

Salary Not Specified

JPMorgan Chase & Co., City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 10 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 515f2a053f0f40cfaea4d0b3538f6aef

Full Job Description

  • Collaborate with designers, researchers, product managers, and engineers to write meaningful and human product content

  • Connect customer journey needs with business goals, design direction, and brand guidelines to create content effectively for end-to-end customer experiences

  • Effectively manage multiple projects and deadlines.

  • Create and help maintain writing guidelines that are in line our brand and voice.

  • Develop messaging with an eye toward accessibility and localizing for different markets.

  • Collaborate with stakeholders across the organization who come at experience design from different angles-like PR, brand, legal, risk, and more-to facilitate progress and influence direction

  • Recommend product names and messaging for new products.

  • Partner with our brand, marketing, localization, and customer service teams to create a cohesive experience.

  • Partner with UX Researchers and Information Architects to observe and conduct user testing and research to inform our experiences.

  • Champion the value of UX writing among other teams

    Bachelor's Degree in Communications, Content Strategy, English, Journalism, Creative Writing, Human Centered Design or other area(s) of relevant focus

  • Significant experience in writing digital content writing and editing

  • Native fluency in written and verbal English.

  • Experienced in managing and collaborating with stakeholders, and comfortable prioritising to meet deadlines

  • Excellent communication skills, both written and oral

  • A critical thinker who doesn't shy away from asking the right questions

  • A guardian and advocate for customers' experience

  • A keen eye for detail and accuracy


    • Preferred qualifications, capabilities and skills

  • Adept at following processes and you've previously worked in a regulated environment

  • Experience of working in enterprise-level companies and the tooling used to run projects - Confluence, Jira in particular

  • You value being part of a thriving team, and you look for opportunities to add value and make an impact

  • You seek to leave things better than you found them, and leave a positive footprint wherever you go

  • What you don't know, you're excited to learn

    J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.