Vacancy details

You will be working collaboratively with many different teams in the business which will help build your understanding of the wider business and build relationships with others. The job is challenging due to the high workload and spontaneous jobs, so there will always be something to do. You will be deciding on a day-to-day basis that will have a direct impact on customer emergency relief and technician workload.

What you'll be doing as a Planner

In this role, you'll be responsible for planning and organising workloads for field teams within our Service Management Centre. Key responsibilities will include:

+ Planning and scheduling planned and reactive works to field engineers.
+ Liaising with permitting coordinators within Local authorities.
+ Keeping customers updated through their journey.
+ Monitor the progress of field activity throughout the day.
+ Manage allocation and completion of emergency works day, including related housekeeping, permit allocations and updates.
+ Updating field supervisors of changes to schedule in the day.
+ Utilising all available systems to understand requirements to complete complex activities.
+ Working with regional teams to prioritise upcoming work.

+ Great attention to detail and accurate data entry skills.
+ Previous office administrative experience.
+ Previous customer service experience.
+ Having an understanding of the Clean Water network would be preferable.
+ Fully proficient at using IT systems & be able to adapt to using new software quickly.
+ Be a team player and support co-workers.

Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties.

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our company.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

+ Salary of £24,000 per annum depending on skills and previous relevant experience.
+ 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
+ Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
+ Personal Medical Assessments - Open to all once a year.
+ Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.