Van Delivery Driver / Parts Assistant

A Van delivery driver/Parts assistant role within the Spalding Dealerpoint, the individual will be accountable for achieving and exceeding parts targets while maintaining a consistently high level of customer service and ultimately contribute towards improving the overall success of the Dealerpoint, the individual will have access to excellent training programs to assist with the expansion of their product knowledge.,

• Delivering parts to the customer and collecting parts from the suppliers, building customer relationships while delivering parts to their premises


• Generating additional sales whilst on the van round


• Company vehicle weekly checks, cleaning and refuelling


• Weekly fire checks


• Clean, check & restock reception area and drivers rest room including toilets



• Processing parts enquiries and completing orders to meet customer's requirements and expectations.


• Taking a proactive approach to selling additional parts, offers and services to the customer.


• Handle customer enquiries via the telephone or over the counter with a professional and friendly approach.


• Working the front and back counters as required.


• Handling workshop parts requests and pre picking parts where possible.


• Ordering and receipting of goods including non-Volvo parts when required.


• Ensuring that all goods received on a daily basis are checked and located accurately.


• Ensuring that processes are followed and correctly carried out.


• Assisting with periodic stock taking and buyback.


• Raising credits for goods returned.


• Processing and return of old exchange core units.


• Maintain a good level of housekeeping within the department and Dealerpoint.


• Assist with other duties as and when requested by your manager.
  
  Excellent customer service skills including the ability to build positive relationships with the customer and to interpret the customer needs.


• Accuracy and attention to detail.


• Ability to work in an organised and methodical manner ensuring that all daily tasks are completed.


• The ability to work on own initiative when under pressure.


• To be able to communicate effectively to all.


• Enthusiastic with a passion for sales.


• To always conduct yourself in a professional manner.


• Team orientated.


• Computer literate - training will be given on in house systems.


• Good numeracy skills.


• Flexible approach to working hours to cover holidays/sick leave/training.


• Interest in the HGV/motor industry.


• Work with health & safety in mind.


• Clean driving licence required