Vehicle Consulting Senior Account Manager

§ To know all forms of finance offered and which select funders offer them.

§ To establish the pros and cons of each selected finance and provide detailed reasoning behind why you have selected this product.

§ To have a basic knowledge of tax and how it affects the company or individual in which the vehicle is for

§ Be able to expand and explain NIC charge to large commercial companies if they are not aware and why certain vehicles should consider for the company

§ Have an active role in learning and understanding new technologies introduced and how best to implement them to gain competitive edge in the market (RDE2 engines to not pay 4% tax etc)

§ Understand electric vehicles and being able to effectively sell them when an opportunity arises for a company.

§ Being able to effectively use our third-party suppliers to increase margin and provide a full in-house package that fits the customer benefits (Auto-serve, Charging point supplier etc)

§ Have a full understand of and be able to sell products and services in a compliant manner.

§ Prospecting to existing customers, identifying buying signals, and future buying patterns.

§ Conduct fact find with customers and where required speak to dealers to build and specification for customer quotes

§ Managing the whole life customer cycle. Including immediate follow up, active follow up during life of the agreement, and the renewal of the vehicle.

§ Build and maintain strong customer relationships.

§ To identify and actively seek New Business opportunities. Updating Sales Management System with all future vehicle acquisitions and buying dates.

§ To listen to clients' needs and requirements, by qualifying a customer correctly, and make a number of recommendations/suggestions. Ensuring the customer receives the products and services requested in a timely manner.

§ Work with our Manufacturer/Dealer to find appropriate stock for the customer.

§ Operate and understand our leasing company systems. Obtain the best price for the customer by using these systems efficiently.

§ Transfer the best available price for the client, into the Sales Management System.

§ Manage the sales process, taking a customer from a Prospect, through good qualification, presentation of a suitable offer, and recognising the most appropriate time to close the sale.

§ Obtain a signed customer order form & obtain a fully completed customer finance proposal, incorporating all necessary data protection requirements.

§ Transfer the customer finance proposal into the appropriate finance company system.

§ Obtain a finance decision, and advise the customer of the finance company's decision. Obtain additional information, where appropriate, from the customer and transfer this to the finance company.

§ Negotiate discounts and favourable terms with a dealer or manufacturer.

§ Understand and operate within the framework of the BVRLA (British Rental and Vehicle Leasing Association).

§ Work within the guidelines of the Financial Conduct Authority.

§ Proactive mindset, ability to work autonomously and at a fast pace

§ Solid sales skills, negotiation & closing of deals

§ Ability to manage high volumes of activity whilst maintaining accuracy of work

§ Solid organisational skills, able to multi-task and prioritise workload

§ Proven experience in relationship, stakeholder and customer management

§ Adaptable, willingness to learn new processes and tasks

Key Performance Indicators/Measures of Success

§ Adherence to Individual Operating Plans for both margin & volume

§ Accuracy of customer documentation within agreed tolerances

§ Customer complaints or FCA & BVRLA principal breaches,

• GCSE or equivalent (preferred)


Experience:

• Sales: 2 years (preferred)


• Negotiation: 2 years (preferred)
  
  Additional leave


• Company pension


• Cycle to work scheme


• On-site parking


• Work from home


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme


• Performance bonus


• Quarterly bonus