Vet Nurse Advisor (12 month FTC)

Are you a qualified or experienced Vet Nurse who wants a change of direction? If you are customer focused and still want to use your excellent technical expertise, then this could be the role you're looking for. We're hiring a temporary Vet Nurse to be a key part of our team helping to make the lives of pets and the people who love them, better. At Purina PetCare, we're committed to helping pets enjoy happier, healthier and longer lives because we're pet owners too. Millions of pet owners across the world trust the brands of Nestlé Purina Pet care and we're passionately committed to helping pets enjoy happier, healthier and longer lives. Because we're pet owners too! We produce some of the best-known, and best-loved, pet food brands each the result of the latest advances in quality, taste and nutrition, developed by our expert nutritionists, food scientists and vets. And our provision of pet nutrition and health advice to consumers enhances our reputation even further. Our Gatwick office is ideally located and easily accessible by train, bus, car and plane. It offers an attractive, open plan working environment with fantastic facilities including free parking and excellent catering. A day in the life of a Vet Nurse Advisor… Reporting to the Head of Consumer Services, the experience of working within a busy small animal practice and/or referral clinic will enable you to provide expert advice on companion animal health, nutrition for health conditions, and well-being for pets, directly to our customers, Veterinarians, and Vet professionals. You will also have the opportunity for ongoing training with our in-house Vets through onsite and external courses to meet the minimum annual CPD requirements. You will work shifts on a rota between 8.30am and 5.00pm Monday to Friday. Key responsibilities will include:

• Creatively & proactively resolving customer queries to satisfaction in order to build trust through expertise, and reassurance
• Communicating directly with our customers and Veterinarians to offer advice and support on various topics, such as health conditions, science led nutrition and therapeutic diets
• Supporting team members with Veterinary advice and training
• Provide a seamless service by phone, email and video
• Adapting to changing customer demands & expectations
• Meeting business targets, We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
  
  To be successful in this role you must be a fully qualified Vet Nurse with sound knowledge of small animal care. These roles come with a high degree of responsibility early on and therefore strong technical knowledge and proactive mind-set will be the key to your success.
You will also:
• Have minimum of 2 years' experience of working within a Veterinary Practice
• Be versatile, a problem solver and have excellent attention to detail
• Have an interest in Pet nutrition
• Hold a qualification in small animal nutrition (SACN) or hold the relevant hours of CPD study
• Can make sound decisions under pressure and juggle conflicting priorities
• Have experience of building relationships with customers
  
  Salary up to £30,000 depending on experience + potential bonus + generous pension scheme + 12 additional flex days off on top of 25 days annual leave + 2 paid volunteering days and other excellent company- wide benefits!, What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.