Veterinary Advisor - Companion Animal (VADT24) Leatherhead, England Veterinary Advisor - Companion Animal (VADT24) Leatherhead, England

A Zoetis Veterinary advisor is expected to provide comprehensive technical advice, guidance, and support on Zoetis products to internal business units, functions, and external customers. This role involves handling product complaints, conducting thorough investigations, and ensuring the resolution of cases. The advisor ensures compliance with Standard Operating Procedures and regulatory guidelines for reporting adverse events, both within Zoetis and to local regulatory authorities. Core responsibilities:Technical Issues

• Handle technical issues relating to Zoetis products, both internally and externally.
• Answer general technical queries and requests for information.
• Provide technical advice, guidance, and support to sales force and marketing colleagues.
• Gather feedback from external customers to inform future activities and share with the wider team.
• Participate in internal projects and working parties to contribute technical knowledge and expertise that informs debate and decision making.
Product Complaints
• Provide an effective service to external customers in the investigation and resolution of product complaints and quality issues.
• Arrange necessary visits as part of investigation and resolution (when required).
• Report issues of quality to the Regulatory team for further investigation.
Pharmacovigilance
• Work in compliance with internal and external Standard Operating Procedures (SOPs) and regulatory guidelines relating to pharmacovigilance.
• Ensure compliance with reporting timelines for all adverse reactions.
• Interact with regulatory colleagues and the Veterinary Medicine Regulatory Affairs (VMRA) team to address any pharmacovigilance requests from regulatory agencies.
Relationships
• Maintain constructive internal relationships with Regulatory colleagues and across the wider business to facilitate team working, exchange of information, and development of business opportunities.
• Forge productive relationships with external customers built on a common desire to find resolution.
• Ensure external relationships born from product issues arrive at a place of positivity and resolution., Demonstrate leadership behaviors such as supporting colleagues, coaching, mentoring, and fostering a team-focused environment.
• Consistently perform as a role model to Technical Advisors.
• Support and coordinate the work of Technical Advisors, including the distribution of technical enquiries.
• Proactively share knowledge and expertise with Technical Advisors.
• Step up in responsibilities in the absence of the Regulatory & Compliance manager on technical issues.
• Involvement in and contribution to regulatory or company meetings as the representative from the Technical group., Keep your technical skills sharp. Read, research and stay current
• Be an expert on your products - know them inside and out, and continue to learn
Always do the right thing
• Make decisions and undertake activities that support our business as a whole
• Help build the reputation of our brand by understanding and supporting the things that we stand for
Customer obsessed
• Know your customers. Know more than just their names, know their businesses
• Establish positive and lasting relationships with customers and stakeholders that build loyalty to our brand
Run it like you own it
• Ground all decisions in commercially sound thinking
• Deliver on your commitments to customers and colleagues. Do what you say you'll do - and quicker, and better
We are one Zoetis
• Give the team timely information and support that helps them to deliver their role
• Know what's going on around the business and talk about it to your customers
• Communicate across roles, across regions, across species
  
  Capability in, or potential to develop:
• Strong communication skills; written and verbal
• Relationship and stakeholder management, interpersonal skills
• Development of knowledge base. Analytically and technically, able to retain and recall product and disease information to a detailed level
• Customer focus with a strong service orientation
• Organised and effective ways of working; recording of data, prioritising, time management
• Negotiation & influencing skills, Batchelor's degree in related discipline; veterinary, science, human health
• IT literate. Able to use standard business software, communication tools and regulatory systems
Experience:
• Experience in animal or human health industry in a pharmacovigilance role
• Post qualification experience in veterinary practice or agricultural industry desired
• A working knowledge of the animal health industry