Veterinary Care Assistant - YourVets

Do you want to be a part of a team that is supportive, innovative and strives to be the best at what they do? Here at Nuneaton, our team are committed to providing both exceptional customer service and outstanding clinical care to our loyal clients and their pets. We pride ourselves on an open and honest collaborative working culture here at Nuneaton and encourage all our staff to continue their personal development. We are looking for a new Veterinary Care Assistant to join our innovative team and journey of success. This is a permanent role working 40 hours per week plus 1:4 Saturdays. No OOH or bank holiday work and a lieu day following your working Saturday. Our opening hours are 8am - 18:30pm Monday to Friday and 8:30 am-17:00pm Saturdays. As a Veterinary Care Assistant, you will first and foremost be providing a friendly, efficient and professional service to our clients on the reception desk, answering phone calls and being the first point of contact for our clients and their pets. You will also at points be supporting our clinical team to provide outstanding care to our patients, involving walking and feeding patients, restraining animals and performing general cleaning, maintenance and administrative duties. You will need to be able to work well both within a team and independently, sometimes under high pressure. Whilst previous veterinary receptionist experience is preferred but not essential, exceptional interpersonal and customer service skills are vital. Main duties would include:

• Answering the telephone, booking appointments and processing prescription requests
• Dealing with clients at the reception desk, taking payments and handling enquiries
• Assisting with insurance claim processing and answering insurance based queries
• Accurately recording client and animal information on our IT system, so good IT skills would be preferable
• Occasionally restraining animals, feeding and walking patients
• Cleaning, administrative and general maintenance duties
  
  Salary in line with National Minimum Wage
• 6 weeks leave a year (5 weeks plus bank holidays/equivalent) rising to 7.6 weeks leave a year after first 5 years of service (1 extra day per annum based on service)
• Industry leading enhanced Maternity, Paternity and Adoption Leave pay offering 10 weeks full and 10 weeks half pay!
• Pension
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme
• Access to First Aid for Mental Health and Wellbeing Champions across CVS .
• Access to a range of flexible benefits to suit your needs - such as subsidised gym membership, and cycle to work scheme
• CVS Refresh scheme - an allowance that allows us to enjoy days out, refreshments and in house activities.