Veterinary Client Care Team Associate / Reception Team
Linnaeus, Newmarket, Suffolk
Veterinary Client Care Team Associate / Reception Team
Salary Not Specified
Linnaeus, Newmarket, Suffolk
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 28 Dec | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: b42284aa8c074d899c05b06b872890ea
Full Job Description
DWR Veterinary Specialists are hiring a Client Care Team Associate to join their Reception team! Due to internal career progression within the team we have an exciting opportunity for a new team member. This is a busy role, working alternating weeks of 8am-4pm and 11am - 7pm Monday to Friday and 1 weekend every 4 weeks.,
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system.
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery. - 5 weeks holiday + bank holidays + birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme.