Veterinary Receptionist

We are seeking a friendly and organised candidate with a passion for providing a service that goes above and beyond, to join our existing reception team. The position available is for 30 hours a week on a static rota which will include a mixture of morning and evening shifts and 1 in 4 weekends. For this position you will be our first point of contact for our clients and will play a crucial role in ensuring a positive experience is provided for both pets and their owners.,

• Greeting clients with a warm welcome, both in person and over the phone.
• Answering phones and managing our digital services including emails and text.
• Administration tasks including paperwork for hospitalised inpatients, insurance claim forms and daily cashing up reports.
• Provide clear communication between clients and the veterinary team.
• Booking appointments, placing prescription orders and recording all client and patient information accurately on to our in-house system.
• Keeping the reception area tidy, organized, and welcoming for clients and patients.
• Discussing our bespoke package offers to clients to deliver the best care for our patients.
  
  Provide a polite and confident telephone manner and deal with a range of client emotions.
• Be able to multi-task in a busy environment.
• Have relevant client facing experience and excellent customer service.
• Have good communication skills.
• Be able to work well within a team, with both non-clinical and clinical staff.
• Be presentable and provide a positive experience for our clientele.
• Experience using Microsoft word and excel.
• Previous reception experience is required: veterinary training will be provided.
  
  Companion Care Vets Fareham Park Gate is situated inside the Pets at Home store on Southampton Road opposite B&Q. We are a veterinary surgery that is dedicated to providing our patients with the best possible care, including diagnostics and surgery. We form part of a family of veterinary surgeries in the Solent area which include Companion Care Vets Portsmouth, Companion Care Vets Fareham Collingwood, Havant Vets4Pets and Waterlooville Vets4Pets
  
  We offer generous perks including:
• Staff discount at the 5 associated Solent practices.
• 20% discount at Pets at Home and the groom room.
• Holiday allowance which will increased after 2 years of service.
• A paid day off for your birthday.
• Access to a large number of additional discounts and cash backs.
• As well as pension, life insurance and continuing personal development budget.