Veterinary Receptionist - Burghfield and Goring Veterinary Group

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
  
  Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems
  
  CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals


• A mixture of early starts and late finishes
• 1:6 Saturday mornings (8am-1pm)
• No OOH or Sundays
About Burghfield: Fantastic, forward thinking, supportive team, with career progression for receptionist a high priority. BVA goodwork place award, as well as two RCVS Outstanding awards in Client care and patient consultation services. We are also finalists in this years CVS awards for "great place to work and have a career, and exceptional client care" Wellbeing is at the heart of our team, and we have a fantastic, supportive, welcoming and engaged team, with full training and support given Take a look at the practice here: Burghfield Veterinary Clinic, Burghfield | The Vet Collection, We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!