VIP Client Services Assistant

This is an exciting opportunity has arisen for a super-efficient, flexible, resilient and proactive Client Services Assistant to support our dynamic VIP Sales Executives as part of our successful and growing VIP Sales Department. This role is primarily based over a Monday to Friday rota system, with some ad hoc flexibility for weekend support as required, dependent upon the clients' needs., Customer Service and Sales:

• Ensuring exceptional levels of customer service at all times.
• Managing enquiries, comments, direct messages and communicating with customers on Social Media Platforms.
• Content creation
• Work in close partnership with the rest of the team in store to ensure a coordinated approach for our market
• Offering a personalised shopping and styling experience to our VIP clients
• Act as main point of contact for general VIP enquiries.
• Confidently manage the customer database and forecasting future purchasing trends based on current purchasing history.
• Dealing with a wide range of customers, ranging from stylists and personal shoppers, to tourists, students, walk ins as well as other fashion organisations, VIP clients etc.
• Ensure product is transferred promptly as required.
• Communication of key launches and adherence to process in driving launches with VIP group.
• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
• Understanding up to date fashion trends
• Maintaining a Customer book of key customers and VIPs
• Maintaining My Floor, My Shop standards every day. Embodying DSM Values and acting as Brand Ambassador for the store at all times.
Support to Senior Sales Team:
• Regular communication to support the VIP Sales Executives.
• Regular communication with VIP clients maintaining a good rapport and professional tone at all times.
• Scheduling of appointments.
• Supporting and facilitating the sales process on the shop floor.
• Timely packing and despatch of all stock once sold ensuring safe receipt by the client and appropriate follow-up.
• Correct processing of all approvals, overseeing the entire process from beginning to end.
• Book all couriers, shipments and returns in communication with the DSML Concierge Team and keeping the clients fully updated throughout.
• Oversee all overseas clients mail orders
• Photographing of new items and sending of presentations / product images and information in a professional manner via e-mail.
• Maintaining product image database and look books
• Keep the database of client details updated and correct as well as record all key dates such as birthdays, anniversaries and religious holidays on file for all VIP clients, PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

This role would suit someone who thrives in a fast-paced, agile environment and has exceptional organisational skills with strong attention to detail.,
• Extensive knowledge of Retail Pro
• Experience with InDesign and Photoshop.
• Excellent written and spoken communication
• Very tech-savvy with an inherent ability to adapt to new technologies and teach them on to other staff members.
• Experience in using Social Media platforms
• Retail sales and expertise within a luxury business.
• Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands.
• Specific understanding of all collections and stock availability at DSM.
• Client book of potential New Business for DSM.
• Strong communication skills, both written and verbal.
• Multi-disciplined, multi-tasker.
• Competent in using Microsoft Office Suite, including Microsoft Excel.
• Experience with iPhoto / Dropbox, etc.
Attitude:
• A highly motivated and competent individual able to converse with all levels both internally and externally
• A total self-starter able to set the standard by their own professionalism and attitude.
• Must be energetic, self-motivated and self-organized. Flexible with working hours and willing to do whatever is required to get the job done and thereby ensure absolute client satisfaction.
• Highly organised with a strong attention to detail.
• Proactive, able to multi task and work well under pressure within a highly fast paced environment.
• Ability to identify problems and implement appropriate solutions.
  
  About: The original Dover Street Market was first opened in Mayfair in 2004. Since then six other Dover Street Market stores have opened: Ginza (Tokyo), New York, Singapore, Beijing, Los Angeles and most recently Dover Street Parfums Market in Paris.
  
  20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• A generous Commission Scheme and Clothing Allowance
• Up to 60% Employee Discount
• 50% discount on all Rose Bakery food and drink
• Access to RetailTrust, our Employee Assistant Programme
• 24/7 Access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers
Equal Opportunity The diversity of our workforce is what makes us unique, creative and connected. As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong. We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.