Virtual Careers Adviser
CXK Ltd, Ashford
Virtual Careers Adviser
£31554
CXK Ltd, Ashford
- Part time
- Temporary
- Remote working
Posted today, 4 Dec | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 3c9430e7b9cb4a10b3b4002c81513c49
Full Job Description
- Respond effectively to telephone calls, and emails/web-chat enquiries in a timely fashion, ensuring that the National Careers Service is fully explained, and customers are supported to a high standard.
- To obtain and verify client information and eligibility, ensuring all administrative processes are accurately completed in accordance with policy and procedure.
- Deliver clear and unbiased first-line information and advice to customers, including information about the service in their local area, and access to appointments.
- Accurately assess the need for and deliver or arrange a full careers information, advice and guidance interview if the customer requires this.
- To provide clear and unbiased information, advice or guidance on all matters relating to learning and work, including employment, education and training
- Achieve a range of set quantitative and qualitative targets using a case load management approach and utilising the customer management system (CRM) effectively. CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training. The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work. We are looking for excellent communicators who are passionate about supporting others to achieve their goals. You will be organised, able to work flexibly and confident using the internet and IT. If you want to make a difference by supporting others and have experience of working with people in retail, customer service, sales, recruitment, education, employability, or something similar, then this could be the role for you! In return you will receive:
- All the required support to get to work in our Contact Centre, and to get to know your local area, the needs of our customers and the partners we work with., Please note that the hours for this role will include shifts between 8am and 8pm Monday to Friday, and Saturdays 10am-5pm.
Membership of a defined contribution pension scheme, with contributions matched by CXK (up to 10% of annual salary depending on length of service). - Free personal Life Assurance (3 x annual salary).
- Flexible working arrangements, including home working.
- Generous sickness, maternity and paternity leave benefits.