Virtual Fracture Clinic Administrator

An exciting opportunity has arisen for a full time role as a clinic administrator within our busy Fracture Clinic. Ideally the successful candidate will have previous NHS experience as the role will involve varied administrative duties as part of a small team. The candidate must have experience working in a busy environment and be capable of prioritising their workload. The candidate will have good communication and organisational skills. They will be confident to work both independently as well as part of a small team. It is understood that the post holder will be required to participate in a flexible working hours system currently Monday to Friday between the hours of 07.15 and 17.00 but the successful post holder may in the future be required to work over seven days if service requires.,

• To be an effective member of the Trauma Orthopaedic Department by providing a high standard of clerical services with particular responsibility to the VFC Service.
• To help maintain links and effective communication between Trauma Orthopaedics, the Emergency Department and primary care using administrative systems effectively.
• To act as a resource for patients and other staff, facilitating the timely access to care according to care pathways and protocols.
• To contribute to the training of others and oversee the work of others when required., Oversees that all referrals are received, appointed and patients notified ensuring activity is recorded accurately.
• Participates in general office duties such as photocopying, retrieval of case notes, typing, audit, enquiries, entering and retrieval of data onto computer systems, receiving, processing and redirecting mail as appropriate.
• Maintains accurate data collection and storage using computer skills
• Assist and liaise the Trauma Orthopaedic Multidisciplinary team in providing an efficient and effective service to patients who are referred for management of trauma.
• Utilises a high level of telephone communication skills
• Signposts patients to appropriate service
• Liaises with consultants, GPs, other health care professionals and their secretaries regarding patient referrals and appointments.
• In line with Line Manager organise/support Virtual Fracture Clinic when required
• Manage own time and workload contributing to the team when necessary.
• Assists the Trauma Orthopaedic team in developing the service
• Contributes to meetings with other staff as required
• Undertakes appropriate training and development
  
  GCE level English/Maths or equivalent
• RSA2 or NVQ2 or equivalent relevant area
• Computer literacy course e.g. ECDL
Desirable criteria
• Supervisory course
• Communication skills training, Essential criteria
• Working effectively in an team
• Demonstrable experience as a clerical officer
Desirable criteria
• Demonstrable experience supervising others and training others
• Working in a busy NHS environment
• Service evaluation or audit, Use of Microsoft Office Products
• Use of iPM or its successor
Desirable criteria
• Use of Blue Spier
• Medical terminology, IT skills including entering data into spreadsheets, databases and word processing ability
• Excellent communication skills
• Ability to develop effective professional relationships with others patients/ carers and other health care professionals
• Ability to prioritise and manage own workload
• Ability to undertake service evaluation or audit
• Ability to work as part of a team
• Ability to complete a task efficiently and effectively and work to deadlines
• Ability to work in a busy environment
• Ability to motivate others, Enthusiastic, flexible, reliable, logical and organise
• Self-reflection skills
  
  Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.