Virtual Ward Coordinator
Frimley Health NHS Foundation Trust, Mount Hermon, Woking
Virtual Ward Coordinator
Salary not available. View on company website.
Frimley Health NHS Foundation Trust, Mount Hermon, Woking
- Full time
- Temporary
- Remote working
Posted 1 day ago, 19 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: c97d79bb1d8f4606a34ee5bbebd9c3eb
Full Job Description
- The post holder will be responsible for providing excellent customer service and contributing proactive information to support the delivery of the Virtual Ward Service.
- The post holder will work closely with all relevant clinical areas to support any Trust and ICS performance indicators/targets related to Hospital at home or the Frailty Virtual Ward Service. Please not that although the job descriptionstates for a Virtual ward the job is office based on the Hospital site., To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust. To work with clinical teams on a day-to-day basis to ensure flow, coordination and administrative aspects of the service. To support the clinical and operational teams to maintain Standard Operating Procedures (SOPs) for the Virtual Ward. To ensure all patients and visitors are treated with dignity, respect, and empathy at all times. To deal with patients in a polite and respectful manner complying with their requests where possible. To support the Trust in delivering NHS targets and assist with monitoring virtual ward performance on a biweekly basis. To respond in a timely fashion to all administrative duties within the team. To support the implementation of all new IT and Electronic Patient Record systems. Assist and be pro-active in all modernization projects that concern the team and improve patient pathways. To be multi-skilled in your working role and able to assist in all areas of the department as and when required. To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo