Visitor Assistant

We are excited to offer an opportunity for a Visitor Assistant to join our reception team. In this role, you will be the welcoming face of the council, engaging with guests, visitors, and staff in a professional and friendly manner. The role includes working the reception area of the Town Hall, providing a warm and professional welcome to all visitors, proactively assist and signpost residents to the appropriate services maintaining a high standard of customer service in all interactions. Also, welcoming attendees for events such as weddings and citizenship ceremonies. We are looking for someone who is passionate about providing excellent customer service, enjoys interacting with people from diverse backgrounds, has a positive attitude and commitment to enhancing the visitor experience, who is flexible and adaptable. This position includes some weekend work to cover events and ceremonies, a rota is provided to ensure clarity of working days. If you are enthusiastic, personable, and committed to delivering a first-class visitor experience, we would love to hear from you!,

• Warmly welcome all visitors to the Town Hall.
• Notify staff promptly when their visitors arrive.
• Oversee and manage the Town Hall mailbox, ensuring all correspondence is handled efficiently.
• Provide residents with accurate and up-to-date information.
• Direct residents to appropriate services or departments with a solution-focused approach.
• Assist in the planning of Town Hall events such as Wedding and Winter Fair.
• Manage the lost and found, ensuring items are documented and handled properly.
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  English and Math Qualification
Relevant NVQ Level 2 or 3 qualification Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.