Visitor Assistant (Casual Contract)

Do you engaging with people to create memorable experiences? Could you enjoy working in an immersive environment?, Our Visitor Experience department is an integral part of this system, providing the highest standards of customer service to maximise the enjoyment of our audiences.
About the role
In this role, you will be one of the first faces our guests see when they enter the Museum or our galleriesm, providing a warm welcome and with the confidence to respond to visitor enquiries in a professional, friendly manner.
We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves - we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
This will be a 0-hour Casual contract, giving you the flexibility to decide how many hours you can commit to working each week. However generally, flexible availability over weekends and school holidays would be a benefit.

We are not focused on any prior experience you have - Instead we are interested to know if you're keen to facilitate an environment where our visitors feel welcome, inspired and comfortable. You will possess the ability to actively approach, and engage with visitors to understand their needs, or to promote Museum activities.
You will have a great approach to customer service; as an enthusiastic team player with the ability to absorb information and communicate this in an engaging way. You will have the confidence to speak to and support a diverse range of people, and are comfortable working during busy Museum periods, remaining focused and taking initiative.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Part of the world-leading Science Museum Group (SMG), the Science and Industry Museum (SIM) in Manchester is known not only for its unrivalled collections, but also for its visitor care.

What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.


• Career growth. We offer enhanced support with personal and professional development.


• Work/life balance. We offer 27 days annual leave (full time equivilent) in addition to bank holidays, along with flexible policies which support you and your home life.


• Health & Dental Insurance. Extra peace of mind, from day one.


• All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.


• Enhanced contributory pension. To support you in saving for the future.


• Interest-free loans. When you need a little extra cash for life events or home improvements.


• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjU4OTA5LjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t