Visitor Engagement and Operations Manager

As an ambassador for Tate, you will make sure we do just that. With extensive management experience in a visitor facing environment, you will be a champion for the visitor. Seeing Tate through our visitors' eyes, you will be working across front of house teams to ensure that every aspect of the experience is taken into account.

You will be joining our cross-site management team and be responsible for the day to day management in our world class galleries welcoming in excess of 6 million visits per year.

You will manage, motivate and support a team of Visitor Experience Assistants, modelling Tate's values and enabling them to use their skills, knowledge and passion to deliver Tate's goals.

You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses and delivering a consistent and seamless service.

Tate aims to attract and retain talented people from all backgrounds, including those who may not have prior experience or training in the arts. The successful candidate will be able to demonstrate an excellent approach to customer service, have a strong understanding of the principles of health and safety, and have relevant experience of managing people in a public facing role. We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants as these groups are currently underrepresented in the culture sector., Successful candidates will have access to a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a 'Defined Contribution' pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.