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Visitor Experience Assistant

The Royal Collection Trust, City of Westminster

Visitor Experience Assistant

Salary not available. View on company website.

The Royal Collection Trust, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 2 days ago, 19 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: 4cc1ca0e35a6401193659744eeec7d84

Full Job Description

  • Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters.
  • Use our computer based systems to manage bookings and provide accurate visitor information.
  • Upsell items such as souvenir guides, e-subscriptions, and gift aid donations where appropriate., Greet customers and provide knowledgeable advice on our range of products.
  • Help your team reach sales targets while delivering an exceptional customer service.
  • Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience, Welcome visitors, answer questions and provide information about Buckingham Palace and its history.
  • Ensure the safety and security of visitors and the site.
  • Monitor visitor flow, support access requirements and audio guide distribution.
    • Contract options and hours:
  • Multiple contract periods available, with some limited part-time opportunities (3 or 4 full working days per week). Most of our roles start in June but a full breakdown of start dates can be found in the candidate information pack.
  • Guaranteed to work a minimum of 300 hours (for full time positions) during your contract.

    We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors.

    Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence.

    What we offer in return:
  • Competitive pay of £13.85 per hour
  • Complimentary lunch during your shift
  • Full training provided ahead of the public opening, integrated into your contract period
  • The opportunity to join a large, friendly, and sociable team
  • Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops
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