Visitor Experience Assistant (Annualised: 1250 hours)

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a 'host' role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:

• Proactive response to ensuring the highest possible visitor standards are maintained.


• Providing a warm welcome to our visitors and enhancing every visitor's experience at the museum through your engagement with them and your problem-solving skills.


• Supporting activities, events, general museum operations and processing visitor bookings at admissions.


• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.


• Supporting the museum's fundraising and commercial activities.


• Providing a safe and secure experience for everyone.


• Being a first aider and fire marshal. Training for both roles will be provided.


• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.


• There will also be the opportunity to provide engaging talks to visitors.

These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
The Museum is looking to appoint two Visitor Experience Assistants on an annualised contract.