Visitor Experience Assistant (School Term only)

We are looking for an enthusiastic, hardworking, and positive individual to join us. This role will be at the forefront of delivering our visitor experience for schools. You will be meeting, greeting and engaging with school groups & educational visitors at Birmingham Museum & Art Gallery to help bring our collection and programming to life.

We are looking for the right person who will enjoy enriching the visitor experience by:

Supporting the delivery of school groups and sessions - meeting, greeting and guiding these groups as required throughout their day so that their visit is safe and enjoyable
Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
Deliver a consistently high level of customer service.
Assist visitors with queries in a prompt, professional, courteous and friendly manner.
You'll need to be confident with great verbal communication skills to excel in the roles we have available.

Our successful candidate will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.

If you believe this role is for you, please visit our website where you will be able to gain further information and apply using the application form (CV's are not accepted).

We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.

Any offer of employment will be subject to pre-employment checks being carried out.