Visitor Experience Host (Casual) - Visitor Services Visitor Experience Host (Casual) - Visitor Services
The Crown Estate, Windsor, Windsor and Maidenhead
Visitor Experience Host (Casual) - Visitor Services Visitor Experience Host (Casual) - Visitor Services
Salary Not Specified
The Crown Estate, Windsor, Windsor and Maidenhead
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 3 Nov | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: e813e8ed7f8a48449a9abd5a745525dd
Full Job Description
- Offer an engaging and friendly welcome to visitors;
- Play your part to ensure the area is an inviting and safe place for our visitors. This includes tasks such as litter picking, checking the toilets and emptying bins;
- Provide our visitors with accurate information about WGP, including information on park regulations and share your knowledge to enable them to enjoy their visit;
- Promote our membership offering, taking every opportunity to communicate the benefits and value of the scheme to visitors;
- Liaise with the catering team to ensure your visitors have a good catering experience and, as required, to resolve customer issues;
- Respond promptly to car park machine issues and escalate as required and assist in the maintenance of all car parking equipment and machinery;
- Inform, without delay our third party suppliers of maintenance or operational issues of the car parking equipment to minimise equipment downtime;
- Undertake weekly maintenance systems checks on all car parking equipment, including all pay on foot machines and car park barriers;
- Open and close the car parks in line with operating procedures;
- Respond to and deal with visitor feedback, ensuring complaints are handled satisfactorily;
- Conduct all duties in a professional and safe manner with due reference to relevant risk assessments and safe systems of work. Ensure all health and safety checklists are completed in line with Crown Estate policies and procedures;
- Ensure all incidents/accidents are reported promptly in line with Crown Estate procedure;
- Administer first aid;
- Contribute to improvements in customer service, membership, retail and catering sales or visitor operations in general;
- Assisting with additional duties to support events and special promotions.
- Ensure adherence to Crown Estate policies and procedures, uniform, lost property etc., We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
- Flexible working We value work-life balance highly, therefore we have flexible & hybrid working policies.
- Market leading family friendly policies We want the support we offer to be inclusive of everyone, reflective of the wide range of situations people face in life.
- Enthusiastic about WGP with an interest in its history and what it has to offer to visitors;
- Highly customer oriented with the ability to exercise tact and diplomacy;
- A good communicator, confident, friendly, approachable with the ability to engage with a wide variety of people;
- Calm and assertive;
- Be willing to have a flexible and versatile approach to provide support wherever and whenever needed;
- First Aid trained to the required level;
- A team player;
- IT skills and comfortable in dealing with car park systems issues;
- Anticipates problems and identifies solutions.
- Driving licence.