Visitor and Safety First Line Manager

The Visitor and Security Services (VSS) department works across the Museum to ensure our visitors can make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum's collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK's leading visitor attraction and welcomes over 6 million visitors a year. This is an exciting time to join a dynamic and developing department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here: https://www.britishmuseum.org/about-us/jobs/vacancies-visitor-and-security-services-department What are the key responsibilities of the Visitor and Safety First Line Manager role? As a Visitor and Safety First Line Manager you will play a key role in ensuring the safety and security of the UK's number one visitor attraction, protecting the Museum, its visitors, staff, and collection. Managing a team of Visitor and Safety Assistants across the Museum, you will ensure that the visitor service is proactive and professional, providing excellent customer service and carrying out any necessary safety and security responsibilities, all while managing operational responsibilities, ensuring a fulfilling experience for visitors and developing and managing your team. What might a normal day look like? You will manage your team in the proactive provision of information to visitors, managing crowds, monitoring required checks, and patrolling the Museum to provide a visible presence. This will involve effective planning and coordinating of resources, making operational decisions and managing emergency situations and team performance, all aimed at providing a safe, secure and fulfilling environment for the Museum's visitors., This role works on a 4 days on, 2 days off (days only) working pattern across 7 days a week (8.5 hours per shift Saturday to Thursday and 12 hours per shift Friday, 42 hours per week) The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants. Guidance Supporting personal statements within the application process must demonstrate your knowledge and experience of delivering excellent customer service as well as having an understanding of applying health and safety and security procedures within the workplace. Interview questions will be based around your knowledge and understanding of delivering excellent customer service in a front of house role, the application of health and safety and security procedures within the workplace and the benefits of working within a large team. Museum Website: https://bmrecruit.ciphr-irecruit.com/templates/CIPHR/job_list.aspx

The ideal candidate will be a dedicated Visitor Services professional whose skills and experiences are:

• First line and operational management with operational procedures
• Managing safety, security, and emergency responsibilities
• Customer service experience
• Identifying opportunities for improving operational delivery
• Supervisory management/team leadership skills
• Good management and team leadership skills
• Good organisational skills including prioritisation and time management skills
• Training and motivating a diverse team
• Strong communication skills and problem-solving skills.
Holding an SIA door supervisors' licence is an essential requirement of the role. Successful candidates without this licence must be prepared to attend and pass this training, and to complete the licence application process. The role is delivered across the Museum's service delivery areas with our operational staff, rather than a permanent office location.