Visitor Service Assistant

You will work within the visitor services team to provide an excellent visitor experience. Daily duties will include housekeeping, caretaking duties and support within the Information Point; providing accurate information to our customers, whilst also operating the ANPR (Automatic Number Plate Recognition) parking system.
The duties of this post require a flexible 7 day working week, predominantly during weekends and school holidays.
Salary shown is for a full time equivalent - 25 hours per week will be approximately £14,820 per year, £285 per week., Support House Keeping and site maintenance to include litter collection and cleaning toilets.
Operate High Lodge car parking system (ANPR car park system).
Provision of front of house services, providing advice and information to customers stakeholders and contractors.
Undertake cash handling duties including operating tills and fulfil end of day reconciliation procedures.
Actively sell and promote the benefits of the High Lodge Membership to customers; including inputting and transferring membership customer data.
Deal with a variety of customer enquiries face to face, over the phone and via email.
Provide administrative support to High Lodge Team.
Undertake a variety of practical duties relating to delivery of service.
Support the implementation of emergency procedures as necessary including first aid assistance., Prioritise and organise your time and resources effectively to meet agreed deadlines and objectives.
-Make appropriate use of technology and equipment to achieve results.
Learn and Apply
Essential:
-Take responsibility for own work, learning from experience, mistakes and constructive feedback.
-Keep knowledge and skills for the job up to date.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Managing a Quality Service
+ Working Together
+ Changing and Improving, This role will average at 25 hours per week but will vary with seasonal demand.
Application Process
As part of your application you will be asked to provide a name-blind CV and a 750 word personal statement. Further details about what this will entail can be found on the Application Form.
The sift will asses both your CV and Personal Statement.
Candidates who are successful at sift will be invited to attend an Interview in person at High Lodge. Interviews will be based on the behaviours listed; delivering at pace, managing a quality service, working together, changing and improving. Further details will be confirmed at a later date.
Sifting of applications will be on or after 30th September 2024.
Interviews are planned for week commencing Monday 14th September, though this may be subject to change.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via fcerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Previous experience working in a customer facing role and dealing with a wide variety of customers and stakeholders.
Desirable:
-GNVQ or similar in Leisure and Tourism and/or experience working at a recreational site.
Professional & Technical Expertise
Essential:
-Competent IT user with experience of MS packages, the internet and email.
-Experience operating a till and PDQ machine.
Desirable:
-Experience operating an ANPR car parking systems or other similar computer based systems.
Further Requirements
Essential:
-Time working as part of a successful team.
-Be friendly, open, polite and helpful to others.
- Provide a quality service that meets customer/stakeholder needs.
Communication Requirements
Essential:
-Project a professional and corporate image.
-Actively listen and ask appropriate questions to check understanding and communicate proactively.
Desirable:
-Confidence handling challenging conversations and situations.
Deliver Results

Alongside your salary of £22,096, Forestry Commission contributes £6,401 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.