Visitor Service Assistant

You will work within the visitor services team to provide an excellent visitor experience. Daily duties will include housekeeping, caretaking duties and support within the Information Point; providing accurate information to our customers, whilst also operating the ANPR (Automatic Number Plate Recognition) parking system.

The duties of this post require a flexible 7 day working week, predominantly during weekends and school holidays.

Salary shown is for a full time equivalent - 25 hours per week will be approximately £14,820 per year, £285 per week.
Support House Keeping and site maintenance to include litter collection and cleaning toilets.

Operate High Lodge car parking system (ANPR car park system).

Provision of front of house services, providing advice and information to customers stakeholders and contractors.

Undertake cash handling duties including operating tills and fulfil end of day reconciliation procedures.

Actively sell and promote the benefits of the High Lodge Membership to customers; including inputting and transferring membership customer data.

Deal with a variety of customer enquiries face to face, over the phone and via email.

Provide administrative support to High Lodge Team.

Undertake a variety of practical duties relating to delivery of service.

Support the implementation of emergency procedures as necessary including first aid assistance.