Visitor Services Officer

The Visitor Services officer will deliver excellent customer service through providing visitor information about the forest, its facilities and the work of Forestry England. They will maintain facilities at the Forest Centre to a high and safe standard and provide support to users of the facilities. Customer Service:

• Deliver exceptional 'front of house' customer service to visitors at the welcome point and when out in the forest to provide a positive visitor experience.
• Provide advice and information to visitors.
• Undertake cash handling duties, including operating tills and fulfilling start/end of day cashing-up procedures.
• Operate and administer the vehicle entry system including data entry and input, production of basic reports and on the job training and mentoring of colleagues.
• Support administration for social media and web-based information.
Facilities Management:
• Facilities management, such as maintenance of facilities, to include: emptying bins, litter collection and cleaning of toilets (when necessary).
• Responding to emergency situations, such as fires, first aid response, together with other circumstances as required.
• Supporting special events such as seasonal events and Active Forests events.
• Identify where trees and vegetation may represent a danger to facility users, or generally cause a problem.
• Other activities, such as dealing with unexpected events, team meetings and administrative tasks.
• Undertake routine, recorded facility inspections of recreational facilities and buildings.
• Undertake grounds and site maintenance programme, using tools and machinery, where necessary.
Health & Safety:
• Coordinate the implementation of Emergency Procedures across the facility, providing first aid assistance and support to emergency services.
• Ensure risk assessments are completed in accordance with Forestry England's policies and procedures.
• Ensure correct use of tools and wear necessary personal protective equipment.
  
  We are Forestry England. We are the country's largest land manager, caring for the nation's forests for people, nature and the economy. The foundation of our organisation is our world-class sustainable management of the nation's forests.
Our South England Forest District team is made up of around 160 people. Our team contains a diverse range of roles - from wildlife rangers to civil engineers, and ecologists to marketing professionals, we all contribute towards the management of some 46,000 hectares (ha) of public forest estate and national parks that stretch from Sussex to Dorset, and from Berkshire to the Isle of Wight. Much of this forest is of high national importance for nature conservation and wildlife, and of international importance for biodiversity. South England Forest District is therefore responsible for land that includes Special Areas of Conservation (SACs), Special Protection Areas (SPAs), Ramsar sites, Areas of Outstanding National Beauty (AONB) and sites of Special Scientific Interest (SSSI).

1 x part time, 22.2 hours, working pattern: Friday, Saturday and Sunday. 1 x full time, 37 hours, working pattern: 5 day working week with the expectation of weekends.