Voltage Complaints Technician

As a Voltage Complaints Technician you will be working on the LV and HV network, to resolve ongoing network issues identified through ESQCR regulations.

The Voltage Complaints Technician will undertake investigations, customer liaison and planning of works to resolve technical issues in line with policy and regulation standards.

Roles & responsibilities will include, but are not limited to:

- Demonstrate safety as the number one value by considering it throughout every aspect of work, delivering resource assignment and working in the safest possible manner.

- Respond to customer enquiries around continuity of supply on the network to ensure reliable performance and network security to meet regulatory and business plan objectives.

- Work diligently to restore power to external customers as quickly as possible and then ensure a full repair is completed and the job is closed.

- Protect the environment and surrounding work areas to ensure the Company's reputation is safeguarded.

- Respond to emergency events including severe weather as required.

Experience of carrying out technical investigations and reports, along with IOSH Managing Safety and City & Guilds 2339.

- Energy & Utility Skills Register (EUSR) and New Roads & Streetworks Act (NRSWA) certification.

- Good working knowledge of the Operational Safety Rules and hold Operational Authorisations Cat 1 - 5 (Substation Entry, Supervising a Working Party, LV Switching), 10 (Mobile Generation).

- Cat 7 (HV Switching) authorisations or working towards this.

- Cat 12 & Cat 14 (SAP) authorisations or working towards this.

Due to the nature of the role, a full UK drivers licence is essential.

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.