volunteer
The Hive, Portsmouth
volunteer
Salary Not Specified
The Hive, Portsmouth
- Part time
- U
- Onsite working
Posted 1 day ago, 13 Nov | Get your application in today.
Closing date: Closing date not specified
job Ref: ee47b67f7dbc4974bda7d8e0988362e3
Full Job Description
- Help the office team deal with daily queries from constituents by phone or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries
- Gather relevant information from constituents in order to progress or close the case
- Work with the team to ensure all cases are logged, updated with any action taken and outstanding queries are followed up, with urgent cases reported to the Senior Caseworker
- Attend advice centres in the constituency office or events (as and when required) to assist the Member in dealing with constituents' issues Other
- Help ensure cases are dealt with in a sensitive and confidential manner. Signing a confidentiality agreement will be required
- Help ensure records of contact with constituents are kept, with details of each case, by adhering to the Data Protection Act principles
- Assist with the work of other colleagues (as and when required) and communicate appropriately with internal and external contacts
The volunteer will be keen to help others and problem solve, be enthusiastic, a good team player and have good customer service and computer skills.
You will be redirected to the Hive Portsmouth website to express your interest. We are looking for volunteer(s) to support a busy constituency office to respond to members of the public with their every day ideas, issues and concerns and help solve local problems. All volunteers will work alongside the casework team and provided with support and supervision to fulfil this rewarding role, making a difference to residents, community groups and other organisations in Portsmouth South.
Mon Tue Wed Thu Fri Sat Sun Morning Afternoon Evening We are looking for volunteers who can commit on average 2 days per week for 2 hours per day Training will be provided to support the volunteer in the role.