Volunteer Admin Assistant

1. To provide support to the Charity team with organisation, correspondence, & telephone calls to customers.
2. To support office organization and service delivery.
3. To work with the Charity Chief Operating Officer and the Charity team to help facilitate internal communication across the Group.

Responsibilities
1. To provide professional and confidential administrative support.
2. To use available systems to establish and maintain the smooth running of the Charity's services, ensuring information is easily accessible and can be quickly retrieved.
3. To support colleagues with diary management, administration and customer service evaluations.
4. To act as a point of contact for our customers, determining the importance and urgency of all enquiries, ensuring that all contacts at all levels are treated promptly, efficiently and courteously in a manner that ensures a positive image of the organisation.
5. To provide support with correspondence, including post and email.
6. To support with paper-based communication, both internal and external. Circulating information appropriately and bringing to the attention of others any matters requiring urgent attention.

Age UK North Tyneside will provide you with:

1. A full training and induction programme.
2. A DBS check to enable you to work 1:1 with our customers.
3. Ongoing support from the Charity Coordination Team, including regular check ins.
4. Access to a network of other volunteers for advice and guidance.
5. A volunteer reward and recognition program, to celebrate your achievements!,

• Equal Opportunities Policy


• Expenses reimbursed


• Health and Safety Policy


• Volunteer induction


• Volunteers covered by insurance


• Written role description


When is this role available?

Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening

Flexible, but minimum of 2 hours per day, at least 1 day per week Monday to Friday.

We are looking for an enthusiastic self-motivated individual with excellent time management and communication skills to join our Charity Coordination Team as a volunteer. You will be working with a fun team of individuals to help us provide an excellent and professional service to the people accessing our services., 1. A Team Player.
2. Strong attention to detail.
3. Effective Time Management and Organisation skills.
4. Excellent Communication and Customer Service Skills.
5. An ability to work independently and manage own workload.
6. High levels of confidentiality.
7. Computer literacy is desirable but not essential.