Volunteer Administrator

The main objective of the role is to carry out administrative tasks related to volunteer recruitment, administration, support and development. The post holder will also take responsibility when required for general office duties and will work alongside other HR, Finance, Administration and project staff. Roles and Responsibilities

• Process incoming volunteer enquiries and applications, responding to applicants and acknowledging receipt.
• Process incoming requests for a befriender and add to both our CRM database and the waiting list, acknowledging receipt of referral with client.
• Process and action the referrals to the relevant team or department and add relevant information to the CRM database.
• Contacting volunteers to discuss applications, provide information about all the services we offer or to obtain further information, when needed.
• Process volunteer applications, sending welcome letters, arranging DBS checks, references and inductions as well as ensuring we receive a signed confidentiality agreement and other monitoring forms.
• Contributing to ensuring that the volunteering section on the Mind in West Essex website is informative, working correctly and generally fit for purpose
• Using the Mind in West Essex social media platforms to promote volunteering
• Ongoing Data entry of volunteer information onto the CRM database/ spreadsheets and uploading relevant documents as required.
• Liaising with external organisations regarding relevant volunteering projects.
• Liaising with staff regarding relevant volunteering projects.
• Process volunteer monthly feedback forms and expenses.
• Regular phone calls with volunteers - in order to arrange inductions, ongoing support, any issues arising
• Update waiting lists and look for potential matches between befrienders and clients according to shared interests, location and availability.
• Dealing with issues relating to befriending relationships promptly and sensitively, assist with signposting onwards or making referrals where appropriate.
• Answer incoming calls professionally, and sensitively where necessary, and redirect the caller to the appropriate team member or alternative service.
• Take accurate messages and pass them to the relevant team member.
• File and dispose of client data securely.
• Checking, responding to and redirecting emails.
• Opening and closing the office securely.
• Assisting with other departments.
• Undertake general office duties as requested, these include ordering stationery, branded leaflets and cleaning materials.