Volunteer Leader Assessment & Training Coordinator

Our volunteer leaders are an essential part of our guests' holidays, leading them on full day walks as well as hosting them and facilitating sociability from the start to the finish of the week. We have an exciting opportunity for an experienced Volunteer Assessment & Training Co-ordinator to join our Leader Operations Team.

In this role, your primary responsibilities will revolve around effectively managing prospective volunteers throughout the assessment process and subsequent training opportunities. A crucial aspect of the position is establishing relationships with our volunteers, providing the necessary support to ensure their success. You will be scheduling annual Assessment Events for new leaders, involving coordination with internal departments and external experts. Additionally, responsibilities include logging and assessing new Volunteer Walk Leaders' applications, conducting initial skillset reviews, and managing walk experience logbooks. Attendance at Assessment Events and the subsequent management and feedback of outcomes are essential components of the role. Ensuring an adequate number of Assessors through recruitment and ongoing reviews is also a key responsibility. Other duties include developing a training package for Tour Leader Managers, leading the onboarding process for new Volunteer
Walk Leaders, organising, and conducting new leader debrief workshops, and collaborating with Leader Operations to provide comprehensive support throughout the leader journey.

• We are looking for someone with strong organisation skills, including proven management of a demanding workload, identifying priorities and working to deadlines.


• Transferable skills in relation to recruitment, assessment events, training and onboarding.


• A knowledge of volunteering principles and requirements including an understanding of how their motivation may differ from employees.


• An interest in walking and knowledge of the main walking areas in the UK


• A genuine team player with a passion for sharing knowledge and building the best work experience for others.


• Good communications skills (both written and oral).


Not essential, but would be great if you had any of the following:

• If you have experience of being a volunteer or a relevant qualification in volunteer management this would be advantageous


• A relevant outdoor qualification eg Hill & Moorland Leader Award; Mountain Leader Award


• Working knowledge of volunteering best practice management, development and policy.


• Experience of innovating, leading and developing volunteering opportunities.


• Knowledge and an understanding of current volunteering trends and issues.
  
  HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We've been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK's best-loved national parks and National Landscapes., We've been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide.