Volunteer Operations Manager

You'll lead on volunteering best practice across the organisation, ensuring our volunteer infrastructure is robust and dynamic, enabling our volunteer projects and teams to support the MS community, whilst providing our volunteers with a rewarding experience.

We're going through a period of transformation here at the MS Society and require a strategic and adaptable individual who is experienced in supporting volunteers and volunteer managers through change.

There are key areas of work to focus on, including developing volunteer journeys to align with transformation and ensuring our volunteers are supported throughout their time with us. You'll also be supporting the development of new volunteering policies, practices and strategy, as well as developing new volunteer roles throughout the organisation.,

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager


• Yearly internal apprenticeship opportunities


• New, modern offices that embrace working together both in-person and remotely


• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)


• Active and supportive internal employee networking groups for collaboration and peer support


• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)


• 2 days paid leave a year for volunteering with other charities during normal


Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

Disability Confident Employer
We're a Disability Confident Employer and we're committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

You must have the right to work in the UK to work in paid employment with us. You'll need to share documents showing you're eligible to work in the UK if we offer you employment.

We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time


• More annual leave entitlement, based on length of employment


• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)


• Flexible working options


Caring for you and your family

• Generous sick pay entitlement


• More sick pay entitlement, based on length of employment


• Opportunity to buy and sell annual leave in each calendar year


• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis


• Enhanced leave for new parents


• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information


• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)


• 10 days paid disability leave a year, pro-rata for part-time


• 10 days paid carers' leave a year, pro-rata for part-time


• New family-friendly benefits, including paid leave:


• In the event of miscarriage or still birth


• To support fertility treatments


• For antenatal appointments for both parents


• Cycle to work scheme


• Death in service scheme


Thinking about your finances

• Enhanced salary sacrifice pension scheme


• Discounted season ticket loan and interest-free emergency loans


• Give as you earn to support other charities of your choice before tax


• New employee portal including lifestyle savings vouchers and personal wellbeing