Volunteer Taster Day

Reception
+ Provide a prompt, courteous and professional greeting to clients, visitors and telephone callers, responding appropriately to their individual needs and enquiries. Answer basic queries, register new clients, and signpost visitors/callers to the relevant department/office or external organisation as appropriate.
+ Respond appropriately to email and online enquiries from clients and third parties.
+ Provide information to clients from a diverse range of backgrounds and cultures, making use of language interpreter support where needed.
+ Book, reschedule and/or cancel appointments as needed.
+ Ensure that the reception area is presented to a high standard and that any information on display is up to date.
+ Work collaboratively with colleagues and strive to provide a service that is based on sensitivity and respect for clients.
+ Provide administrative and basic IT support to a large team of volunteers and paid staff.
Administration
+ Create and update electronic client and case records in accordance with the organisation's systems and procedures.
+ Administer incoming and outgoing post.
+ Scan and/or photocopy documents and word process letters and other documents/reports as needed.
+ Administer the regular ordering of stationery and office provisions.
Other duties and responsibilities
+ Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channels.
+ Contribute to the induction, training and day to day support of volunteers and paid staff working in the organisation.
+ Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
+ Demonstrate commitment to the aims and policies of Citizens Advice.
+ Abide by health and safety guidelines and share responsibility for own safety and that of colleagues and clients., Mon
Tue
Wed
Thu
Fri
Sat
Sun
Mo
Tu
We
Th
Fr
Sa
Su
28
29
30
9:15 AM - Introduction to Employment Best Practice, 6:30 PM - Get on Board and Become a Volunteer Trustee
6:30 PM - Get on Board and Become a Volunteer Trustee (volunteer bookings)
8
9
10
11
3:00 PM - Prevent Training
12
9:30 AM - Eden Outreach Monthly Session
13
10:30 AM - Volunteering Works - Volunteering Information Session in Workington (Orgs)
10:30 AM - Volunteering Works- Volunteering Information Session -Allerdale! Volunteers
14
15
16
17
18
19
10:30 AM - Volunteering Works- Volunteering Information Session - Carlisle- Organisations
10:30 AM - Volunteering Works- Volunteering Information Session - Carlisle! Volunteers
12:00 PM - Bid Writing for Charities & Community Groups (19th & 26th November)
20
21
10:30 AM - Volunteering Works -Volunteering Information Session - Cleator Moor! (Orgs)
10:30 AM - Volunteering Works-Volunteering Information Session-Cleator Moor! Vols
2:00 PM - Using Data in Fundraising for Charities and Community Groups
22
10:00 AM - Growing Well (Egremont)- Volunteer Taster Day
23
24
25
26
9:30 AM - Workington Nature Partnership- Volunteer Taster Day
27
9:30 AM - Powered by Communities - an AGM with a difference!
28
10:30 AM - British Heart Foundation - Volunteer Taster Day
29
30
1
Introduction to Employment Best Practice
30 Oct
30/10/2024
9:15 am - 3:45 pm
Beacon Portal
o Bedrock Basics Training
o Conferences and Events
o Training
Bedrock Basics Project is delighted to offer you free training on "Introduction to Employment Best Practice." This training is free and is for trustees / [...]
More Info
Supercharge your Trustee Recruitment!
04 Nov
04/11/2024
12:00 pm - 1:30 pm
o Training
o Volunteer Training
thisisus
Join us to unlock the energy you need to find the next Trustees for your board. Get top tips, tools, templates and hear best practice [...]
More Info
Ignite a Spark- Get on Board!
05 Nov
05/11/2024
10:30 am - 12:00 pm
o Conferences and Events
o Networks
Cumbria CVS is working in partnership with Cumbria Chamber of Commerce to host their Business Bites Network Meeting at Cumbria CVS , Shaddongate Resoure Centre, [...]
More Info
Get on Board and Become a Volunteer Trustee
07 Nov
07/11/2024
6:30 pm - 8:00 pm
o Conferences and Events
o Volunteer Training
Cumbria CVS is hosting a Get on Board and Become a Volunteer Trustee Virtual Volunteer Trustee Recruitment Session on Thursday 7 November 2024 from 6.30pm-8pm [...]
More Info
Get on Board and Become a Volunteer Trustee (volunteer bookings)
07 Nov
07/11/2024
6:30 pm - 8:00 pm
o Conferences and Events
o Volunteer Training
Cumbria CVS is hosting a Get on Board and Become a Volunteer Trustee Virtual Volunteer Trustee Recruitment Session on Thursday 7 November 2024 from 6.30pm-8pm [...]
More Info
Prevent Training
11 Nov
11/11/2024
3:00 pm - 4:00 pm
o Training
Monday 11 November 2024 15:00 - 16:00 (online) Please join us at this on-line briefing session on Prevent presented by the Local Authorities Community Safety [...]
More Info
Eden Outreach Monthly Session
12 Nov
12/11/2024
9:30 am - 2:30 pm
Penrith library
o Outreach Session
thisisus
Our next Cumbria CVS Eden Outreach Session will be on Tuesday 12th November. Do you work with people who would benefit from volunteering and would [...]
More Info
Volunteering Works - Volunteering Information Session in Workington (Orgs)
13 Nov
13/11/2024
10:30 am - 2:30 pm
workington library
o Conferences and Events
o Volunteer Training
Cumbria CVS is hosting and organising a Volunteering Works Session, aiming to encourage unemployed people to get involved in volunteering as a pathway into employment. [...]
More Info
Volunteering Works- Volunteering Information Session -Allerdale! Volunteers
13 Nov
13/11/2024
10:30 am - 2:30 pm
workington library
o Conferences and Events
o Volunteer Training
Cumbria CVS is hosting and organising a Volunteering Works Session, aiming to encourage unemployed people to get involved in volunteering.
More Info
Volunteering Works- Volunteering Information Session - Carlisle- Organisations
19 Nov
19/11/2024
10:30 am - 2:30 pm
o Conferences and Events
Cumbria CVS is hosting and organising a Volunteering Works Session, aiming to encourage unemployed people to get involved in volunteering as a pathway into employment. [...]
More Info
Volunteering Works- Volunteering Information Session - Carlisle! Volunteers
19 Nov
19/11/2024
10:30 am - 2:30 pm
Cumbria CVS is hosting and organising a Volunteering Works Session, aiming to encourage anyone currently not working to get involved in volunteering as a pathway [...]
More Info
Bid Writing for Charities & Community Groups (19th & 26th November)
19 Nov
19/11/2024
12:00 pm - 2:00 pm
o Training
thisisus
Cumbria CVS has commissioned this free training to give non-profit groups the skills to successfully bid for funding in an increasingly competitive field. The course [...]
More Info
Volunteering Works -Volunteering Information Session - Cleator Moor! (Orgs)
21 Nov
21/11/2024
10:30 am - 2:00 pm
o Volunteer Training
Cumbria CVS is hosting and organising a Volunteering Works Session, aiming to encourage unemployed people to get involved in volunteering as a pathway into employment. [...]
More Info
Volunteering Works-Volunteering Information Session-Cleator Moor! Vols
21 Nov
21/11/2024
10:30 am - 1:30 pm
o Volunteer Training
Cumbria CVS is hosting and organising a Volunteering Works Session, aiming to encourage anyone currently not working to get involved in volunteering as a pathway [...]
More Info
Using Data in Fundraising for Charities and Community Groups
21 Nov
21/11/2024
2:00 pm - 4:00 pm
o Training
thisisus
Two Part Online Training - Thursday 21st November and Thursday 28th November 2024 Cumbria CVS has commissioned this free training to give non-profit groups the [...]
More Info
Growing Well (Egremont)- Volunteer Taster Day
22 Nov
22/11/2024
10:00 am - 2:00 pm
Beck Green Nurseries
Come and join us at Growing Well Volunteer Taster Day from 10.00am- 2.00pm Friday 22nd November 2024 at Beck Green Nurseries, Cross Side, Egremont, CA22 [...]
More Info
Workington Nature Partnership- Volunteer Taster Day
26 Nov
26/11/2024
9:30 am - 2:30 pm
Harrington Nature Reserve
Are you interested in volunteering in your community? On November 26th, we are taking a group of volunteers to get involved in activities at Harrington [...]
More Info
Powered by Communities - an AGM with a difference!
27 Nov
27/11/2024
9:30 am - 3:00 pm
Roundthorn Country House
o Conferences and Events
We warmly invite you to join us for our AGM, which will take place at Roundthorn Country House, Penrith. Informal networking session from 9.30am - [...]
More Info
British Heart Foundation - Volunteer Taster Day
28 Nov
28/11/2024
10:30 am - 12:30 pm
British Heart Foundation Carlisle
Come and join us at the British Heart Foundation Volunteer Taster Day. Try out some volunteering such as on the Shop Floor with putting pricing [...]
More Info
Events on 30/10/2024
30 Oct
Introduction to Employment Best Practice
30 Oct 24
Whitehaven
Events on 04/11/2024
04 Nov
Supercharge your Trustee Recruitment!
4 Nov 24
Events on 05/11/2024
05 Nov
Ignite a Spark- Get on Board!
5 Nov 24
Events on 07/11/2024
07 Nov
Get on Board and Become a Volunteer Trustee
7 Nov 24
07 Nov
Get on Board and Become a Volunteer Trustee (volunteer bookings)
7 Nov 24
Events on 11/11/2024
11 Nov
Prevent Training
11 Nov 24
Events on 12/11/2024
12 Nov
Eden Outreach Monthly Session
12 Nov 24
Penrith
Events on 13/11/2024
13 Nov
Volunteering Works - Volunteering Information Session in Workington (Orgs)
13 Nov 24
workington
13 Nov
Volunteering Works- Volunteering Information Session -Allerdale! Volunteers
13 Nov 24
workington
Events on 19/11/2024
19 Nov
Volunteering Works- Volunteering Information Session - Carlisle- Organisations
19 Nov 24

Citizens Advice Carlisle and Eden is looking to recruit a full-time Receptionist/Administrator, with excellent interpersonal and IT skills., + Previous experience of working in a receptionist or customer-facing role, with a proven track record of delivering excellent customer service.
+ Excellent communication skills, both face-to-face and on the telephone.
+ Ability to write clearly and accurately.
+ Proven ability to organise, prioritise and multi-task a varied workload, including meeting deadlines under pressure.
+ Ability to work as part of a team and independently with minimal supervision.
+ IT proficient with the ability and willingness to use a range of content management and software applications (with relevant training if required).
+ Ability to maintain efficient administration systems and maintain accurate, up to date records.
+ Willingness to undertake online and in-person training as required and appropriate for the role.

Salary Details: £21,933 per annum (based on 37.5 hours per week at £23,500), Working in an extremely busy customer facing environment, you will be required to meet and greet clients, whilst providing administrative and basic IT support to a large team of volunteers and paid staff.
+ Hours: 35 hours per week, Monday to Friday
+ Actual salary: £21,933 per annum (based on 37.5 hours per week at £23,500)
+ Leave entitlement: 25 days, plus Bank Holidays
+ Pension: Workplace pension scheme, including 8% employer contribution