Waiting List Administrator

As part of a team, the post holder will be responsible for the management of the diagnostic waiting list for ECHO referrals that come through to the Trust in accordance with Government Access Targets and Trust's Access Policy. Also ensuring that there is always an efficient and effective use of available resources.

They will be required to work in close liaison with NHS colleagues, patients and the public.

• In undertaking this role, the employee will be expected to behave at all times that is consistent with, and actively supports the Trust values which are detailed below.


• Ensure accurate and quality data entry at all times


• Any other duties commensurate with the role



• Make outgoing calls, negotiating appointment dates and times with patients


• Deal with and respond to complaints in a positive manner


• Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system an PRISM/SOLUS, Envoy and other IT systems., Register referrals from all sources on the patient administrative system (PAS) and book


• appointments in accordance with clinical need and within local and national targets.


• Telephone patients to offer appointment dates and times, in accordance with consultant


• prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service


• systems to record appointments made


• Offer appointments to suspect cancer and other urgent patients according to Trust standards and


• within NHS target times and recording the data


• Manage and monitor all patients waiting for an appointment on the Outpatient Waiting List


• Scan/upload all new referrals to the Evolve scanning system


• Answer general telephone enquiries, taking responsibility for callers or forwarding calls to the


• relevant department


• Respond verbally to complaints in a polite and professional manner seeking to find a resolution


• on behalf of the caller. Those which cannot be resolved to be passed to a manager or other


• departments in the Trust for action


• Input, monitor and manage patient information on various IT systems


• Discharge old and expired episodes on PAS, completing and updating the patient's pathway


• Liaise with referrers/ GP practices regarding incorrect patient information or referrals


• Liaise with multidisciplinary internal teams regarding clinic utilisation


• Cancelling clinics for clinical staff leave including emergency cancellations


• Escalating concerns and lack of capacity to the relevant business groups
  
  All Stockport Foundation Trust employees are required to act in such a way that at all times safeguards and promotes the health and well-being of children, young people and vulnerable adults. Familiarisation with and adherence to the policies and procedures relating to child protection and safeguarding of children, young people and vulnerable adults are adhered to. It is the responsibility of all staff to report any concerns and they must therefore be aware of child and adult safeguarding procedures and who to contact within the Trust for further help and guidance. It is an essential requirement of all employees as is participation in mandatory safeguarding training in accordance with the employees roles and responsibilities.


Our mission is to make a difference every day helping people to live their best lives. We have a trust wide approach to quality improvement and we expect everyone to contribute to improving our services by always learning and continually improving our services. For all staff, it is about learning from what has worked well as well as what has not, being open to change and improvement and working in smarter and more focused ways to improve our services. The Trust encourages and provides opportunities for staff at all levels to engage in the Trust's approach to quality through quality improvement projects, clinical audit, innovation and quality assurance.