Waiting List Assisstant

The Waiting list Assistant for the Cardiac Catheter Suite has responsibility for the reception area to the Unit. The department includes a Day Ward, and Cardiac Catheterisation laboratory. You will be responsible for managing the waiting list, unsupervised, for all patients coming through the department. This will include patients from Cardiology out patients, in-patients from different wards and occasionally Luton & Dunstable Hospital patients.
Manage waiting list for different procedures. Liaise with all the Consultants, radiographers, cardiac technicians and nurses. Also liaise with secretaries and other departments within the hospital. Allocate procedure date and Pre-admission clinic date. Sending admission letters and information to patients.
Organising Pre-operative Assessment clinics. Booking elective and inpatient procedures. You will also be answering the telephone to internal and external callers, you will have regular communication with the multidisciplinary team, and also GP practices. You will be continually monitoring the waiting list unsupervised and making appropriate adjustments as required.
General computer literacy and knowledge of Microsoft packages are essential., + Manage waiting list for Angiograms, Angio? Proceeds, PCIs, Pacemaker procedures, Cardioversions and Trans-oesophageal Echocardiogram procedures.
+ Organising Pre-operative Assessment clinics. You will be dealing with patients face to face and booking patients in and out using the hospital PiMS system.
+ Collating patient packs ready for Pre-operative Assessment clinics and elective admissions
+ Booking elective and inpatient procedures on TOMCAT (CVIS) and using ICE to check for referrals, order blood tests and check blood test results

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job., + Welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate.
+ Deal with telephone enquiries from patients and relatives in a polite and professional manner ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
+ Use skills to overcome barriers to communication such as language or disability.
+ Remain composed and professional when faced with people displaying aggressive or violent behaviour.
+ Show empathy when dealing with emotionally distressed members of the public who may have received bad news and be prepared to deal with this situation on a daily basis.
+ Treat individuals in a non-judgemental, respectful manner, irrespective of race, creed, gender, age, religion, personal appearance, lifestyles or behaviour.
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.